General terms and conditions

When the user enters, or registers, or logs in on the website / (herein: 'website' or 'online store'), they confirm that they have read, agreed with and accepted the general terms and conditions (herein: 'conditions') set out below.

The provisions of these conditions are also intended for unregistered visitors, so they should read them and take into account the cookie and privacy settings.

The prospective customer confirms that they are aware of the full text and agrees with the general terms and conditions of the online store and the website.

Online sales on the website / is run by GALAGO, spletna trgovina in trgovina na debelo, d.o.o. ('the company'), registration number: 6189857000. The company is liable for VAT (VAT ID: SI73238287).

The website allows the online purchase of computer and other IT equipment. The website is freely accessible online. The terms of purchase are specified in accordance with the Consumer Protection Act (ZVPot).


After reviewing the offer, the customer chooses the option "Add to basket". The selected products are collected in the basket, which the customer may check at any time and edit the products (change the quantities of products and/or remove them from the list).

When they finish shopping, they choose the "basket" option to edit the products. Clicking the "Continue" button will complete the  purchase process in several steps.

To complete the purchase at the online store, the customer may register or continue as a guest.

A registered user must register at the time of first purchase (thus entering into the customer database and obtaining a username and password).

At any subsequent purchase, a registered user must log on in the store, where he can change and update their data on the spot (address, password, review past orders, etc.).

If the cleint completes the purchase as a guest, they cannot log into their user interface and make each purchase as a guest.

The customer receives a purchase agreement / invoice by mail in the package to their address.

At the same time, a customer with a username and password can review  all their purchases and signed contracts on the website.

Material defects

According to the ZVPot, the company bears the responsibility for material defects of the goods which are revealed within two years of the acquisition of the goods.

The consumer may exercise their right as a result of a material defect if they inform the seller by e-mail at: within two months from the day on which the defect was discovered.

In the defect notification, the consumer should describe the defect in more detail and allow the seller to examine the issue.

The notification of the defect may be communicated to the seller by the consumer in person and the seller shall issue a receipt to the customer.

The seller shall not be liable for any material defects on the goods revealed later than two years after the delivery of the goods.

The consumer who has correctly informed the seller of the defect has the right to ask the seller to:

• correct the defect on the item, or

• return a part of the amount paid in proportion to the defect; or

• replace the defective goods with new, flawless, goods; or

• returns the amount paid.

If the existence of a defect on the goods is not disputed, the company shall, as soon as possible but within eight days at the latest, comply with the consumer's request.

The company shall respond in writing to the consumer's demand no later than eight days after receiving it if the existence of a material or service defect is disputed.

A defect is substantive if:

• the item does not have the characteristics necessary for its normal use or distribution;

• the item does not have the characteristics necessary for the specific use for which the customer is buying it, but which was known or should have been known to the seller;

• if the item does not possess the stated, implied, or prescribed characteristics and qualities;

• if the seller has delivered an item, which does not match the pattern or model, unless the pattern or model was shown for informational purposes only.

The suitability of the goods for normal use will be assessed based on typical goods of the same kind, and will take into account any of the seller's statements about the characteristics of the goods provided by the seller or the manufacturer, in particular by marketing, the presentation of the product, or by the goods themselves.

Warranty claims

When filing a warranty claim, follow the following instructions and rules:

• If the item fails within the warranty period, the customer must send an e-mail to: or call 040 559 432 to arrange for a replacement of the item.

• In the case of a false warranty claim, the company will not return the product or the purchase money.

• The product may not be disassembled at the time of the handover.

• The customer must attach the invoice (a photocopy is allowed) or the order number.

• The postage for the delivery (return of goods to the business address) of defective goods is borne by the customer.

• Any parcel sent arbitrarily to the company's address will not be taken over.

In that case, the costs of rejecting the parcel will be borne by the customer.

Please also take into account the following warranty statement for filing a warranty claim:

We declare that the product will be in perfect working order if the user follows the accompanying instructions.

Galago d.o.o. undertakes to correct/replace all defects and technical faults resulting from the product in normal use within a warranty period (45 days).

For each product, the manufacturer offers a product-specific warranty period of 1 or 2 years from the date of purchase or another statutory warranty period under the following conditions:

• when filing a warranty claim, the customer must provide an invoice for the purchase of the product;

• only Galago d.o.o. is allowed to service the product during the warranty period;

• the product must not be mechanically damaged;

• the product must be used by the customer in accordance with the instructions;

• the customer must report visible defects on the product within 8 days of the purchase.


All published online prices in all types of offers shall be irrevocable and shall apply only to online shopping.

The validity of the prices for the selected items is valid on the date of purchase, i.e. on the date of completing and placing the order through the online store.

Calculating tax and displaying prices in the online store

Slovenia – 22% - the prices shown online include VAT.

Croatia – 25% - the prices shown online include VAT.

EU residents – natural persons (except Croatia) - 22% - the prices shown include VAT.

EU residents – legal entities with valid VAT numbers (taxable persons) – 0% – the prices shown do not include VAT.

Third countries (natural and legal persons) – 0% – the prices shown do not include VAT.

Prices are informative in nature and may be changed without prior notice.

Offers and prices are valid until their withdrawal or cancellation.

The validity of the product price applies at the time of purchase.

Payment and acquisition

Various methods of payment are available at the online store:

• a pro-forma invoice, which will be sent to you as soon as the order has been received (the goods will be sent to you as soon as payment is received)

• with a payment / credit card (via the Stripe payment system)

• PayPal

• The pro-forma invoice may be made by a legal or natural person.

Public institutions shall send an order form with their order and are eligible for payment within the legally mandated payment term.

By placing an order in the online store, the customer undertakes to pay the purchase price at the delivery of the items, if selecting  cash on delivery.

When accepting the items, the customer is obliged to sign any accompanying documents (e.g. a delivery note).

Before acquiring the items, the customer is obliged to visually inspect and count them, and record any visible damage on the items or packaging.

Shipping costs

The costs of shipping shall be paid by the customer, i.e. EUR 3.00 per order, or EUR 5.00 outside of Slovenia.

The shipping costs are accounted for during the purchase in the online store.

You are not obliged to pay any additional costs of shipping to the postman or any other delivery agent of the goods ordered from the online store.

The customer shall receive the goods delivered to the address in accordance with the rules of the shipping companies.

In the case of cash on delivery, the customer shall bear the postal transfer commission of the amount specified in the price list of Pošta Slovenije, available at

Shipping and delivery terms

The company will ship the ordered items to the customer in 3 business days after receiving the order, or after receiving the payment, in the case of a pro-forma invoice.

If the ordered items are not currently in stock, the customer will be informed by e-mail or telephone.

For delivery terms, refer to the general terms and conditions of delivery service providers (Pošta Slovenije, DHL Slovenia, UPS Slovenia and TNT Slovenia).

Using the online store

The company does not accept responsibility or liability for any consequences of the use of the information on the online store, and we reserve the right at any time to alter the content of the online store without any previous notice, and accept no responsibility for any possible consequences of such changes.

The company will make every effort to ensure that the information provided in the online store is up-to-date, operational, and accurate.

If the customer notices a mistake, defect or failure, they should immediately report this to one of the provided contacts.

The contents of the online store are copyright protected.

Any other use, copying, publication, and/or distribution of the online content or parts thereof shall be prohibited without the authorisation of the company.

Personal data protection

During your first visit to a web store, a "cookie" is stored on your computer, which you can remove or prevent it from being saved by applying the appropriate settings.

Cookies are files used for better communication with the website and contribute to the optimisation of the functioning of the web pages and ensure efficient services on the website.

We can only access your publicly available data (browser type, operating system type, etc.) through these, but not your personal data or data stored on your computer.

Cookies used:

Facebook pixel:

"Pageview" – record any subpages you visit on the website.

"AddToCart" – records which products are added to the basket on the website.

"Purchase" – records which items you buy on the website.

Google Analytics and Google Adwords:

We use Google Analytics, the Google AdWords conversion meter and other Google tools that use cookies.

The information about which data Google collects, how it uses them, the security of data, and the protection of your privacy can be found at: / By browsing through our websites, you agree with our general terms and condition and allow us to use cookies in accordance with those conditions.

Registered users shall provide the required personal data in the registration process.

Each registered user is given a username and password, which should be kept secret.

The user is obliged to ensure that their username and password are handled exclusively by themselves or by an authorised person.

Each user is individually responsible for the content they enter on the website.

Users who purchase as a guest shall also provide the required personal data.

Information provided by the user when registering on the website or otherwise (by e-mail, telephone, fax, etc.) is confidential and is treated in accordance with applicable Slovenian and European legislation.

At the time of registration, a registered user shall give their personal consent that the company may process the user's personal data they provide provided for the purposes of purchase and sale.

The data collection manager may process the personal data collected exclusively for legitimate purposes of informing through legally authorised communication channels such as the address, telephone, SMS, and e-mail.

The company may only process that data for its own purposes until such time as the data will no longer serve its purpose and undertakes not to disclose the data to third parties, unless it is obliged to do so in accordance with the applicable legislation.

At the time of handling personal data, an individual has the opportunity to inspect, overwrite, copy, update, correct, block, and/or delete their collected personal data, in accordance with the applicable legislation.

The company will protect the data obtained and prevent their misuse.

Personal data will only be used for purposes for which the user has given consent.

The protection of personal data is also the responsibility of the user by ensuring the security of their username and password.

To transmit all personal user data, the company will use technology that enables the encryption of all data and communication between the website and the registered user.

Payment card information and other payment data entered by the user will be downloaded in encrypted form from their computer directly to the bank's authorisation server.

Change to the general terms and conditions

The company reserves the right to change the general terms and conditions at any time without prior announcement.

The amended rules enter into force and apply with their publication on the website.

Registered users will be informed by e-mail of these changes.


The customer and the company will attempt to reach a consensus regarding any disputes arising from the use of the online store.

If that is not possible, the District Court of Slovenj Gradec shall have jurisdiction.


Company: GALAGO, spletna trgovina in trgovina na debelo, d.o.o.

Address: Gačnikova pot 2, 2390 Ravne na Koroškem, Slovenia

Registration number: 6189857000

Ident. no. for VAT: SI 73238287

Web site:


Telephone: 00386 (0)8 205 08 77, 00386 (0)40 559 432

Director: Božo Hudopisk

Bank account: SI56 6100 0000 3842 808


Bank: Delavska hranilnica d.d., Ljubljana